Cancellations and Return Policy
Our Return Policy
We allow returns only when the product delivered is not same as described on the website, for all other cases only exchange will be done with the same product within 10 days. If exchange is not possible, Refund will be given in the form of 15 Days Store Credit only.
Further conditions for return:
- To return an item, please email to firstname.lastname@example.org within Three (3) days from the date of delivery and you will get instructions for return from us. No return requests will be processed after Three (3) days from receipt of item(s).
- All items must have the original security tag and label and must be returned in the same conditions as delivered by the Company. Any item returned showing signs of wear or tear, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return.
- The Product must be retuned within 10 Days of recieving, otherwise the product will not be exchanged.
- The product to be returned has to be neatly packed in a box with to and from address clearly written on the box.
- The return shipping cost will be borne by the customer.
- Refund/ replacement for goods/ merchandise is subject to inspection and checking by our team.
- Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
- Please note that the Cash on Delivery convenience charge and the shipping charge and Octroi Charges would not be included in the refund value of your order as these are non-refundable charge
This policy is only for customers in India and we won't be able to provide exchange, returns or refunds to our international customers due to prohibitive shipping costs.
You must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition. Items must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.
The conditions below would explain what events render an article unsellable and hence non-returnable
Article should not be dirty/scratched or have any fold marks
Tags should not be removed. If an unstitched article was bought, it should not be stitched. If some beads etc were stitched to the article, the same should be intact.
Keeping in mind the intimate nature and hygiene standards of certain items, it will not be possible to accept returns on briefs, babydolls, bodysuits, hosiery and swimwear, and any other product that includes a brief.
If any beads or components were attached to the bag, the same should be intact. There should be no scratches.
The packet seal must be intact. Perfumes cannot be used and returned.
If the polish is worn out of any component/crystal is missing, the product cannot be returned.
Conditions for cancellation:
- Cancellations of orders are allowed only till the item is shipped from our warehouse. Please contact our customer care to assist with you for the same.
- In case of any exception, at sole discretion of Ashvah.com two-way shipping charges will be borne by the customer.
- Orders paid for through credit/ debit card will be refunded back to the credit/ debit card
- Orders paid for through net banking accounts will be credited back to the bank account
- Orders paid for through other modes of payment will be refunded either through an account payee cheque in the customer's name (as given in "billing name" at time of purchase), or an online transfer via NEFT to customer's bank account
How long will the refund process take ?
- Typically the refunds are initiated within 3 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:
Refund Method Refund Receipt Time (After Initiation) Bank Transfer/NEFT 4-7 business days Debit Card 7-10 business days Credit Card 10-21 business days
For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Banks send an sms to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account.